Paul Mulley talks about Home Warranties

BrokerIPTV: Today we are talking with Paul Mulley from Colorado Home Warranty and Paul welcome to the show.

Paul Mulley: Well, thanks for having me.

BrokerIPTV: Thanks for being here, Home Warranty's what are they and how do they work for those people who are unfamiliar?

Paul Mulley: Basically Colorado Home Warranty works, when you buy a home, lot of the owners or, new owners of the home are kind of little paranoid about the condition of all the appliances, and all the systems in the house, and so I think it would kind of give them a little bit more assurance, because we do cover the hot water heater, your furnace all your systems in the house. So, if anything does break down during that first year of coverage, it will only cost the home owner like $55 for a service call, so when you are talking $1500 worth furnace or, whatever you are talking, considerable savings.

BrokerIPTV: Yeah, no question all right, so my hot water heater goes out and you know its 2 o'clock in the morning and what do I do, how does the process work?

Paul Mulley: Well, don't call me at 2 o'clock in the morning.

BrokerIPTV: Okay.

Paul Mulley: No, but typically we do have after hours numbers as well, and so what we do is when we get the call, and within an hour we will contact a contractor to service your needs, typically if you get somebody out there within a couple of hours after the home owner first calls us, so it's we are, we do try to respond very, very quickly.

BrokerIPTV: Okay, so he comes out, he ascertains I need a new hot water heater, and my charge to me, because I have a Colorado Home Warranty, it's a $55 service charge and that is it.

Paul Mulley: That is correct.

Paul Mulley: Even though typically a hot water tank is four or five, six, seven hundred dollars.

BrokerIPTV: It sounds like a good deal.

Paul Mulley: That is a good deal, I mean it really is, I mean the hot water heater and furnaces are the biggest two liabilities so to speak for the home owners, so if you can come with those well, we build our business quite, quite well.

BrokerIPTV: Now, some people may be familiar with people who provide home warrantees on a national level, but you are a local company, and there is advantages to working with a local company.

Paul Mulley: Well, we believe so and that is kind of why we did this, did so well for last ten years. A lot of your national companies, you call the 800 number and you will get tied up in the phone maize, and they will call you back a day or two later. I think some [Inaudible][00:02:04] heat you know, and so in the middle of January in the snow storm you want somebody out there immediately, so we provide ourselves in trying to respond a bit quicker you know.

BrokerIPTV: Well, I know from experience from working with you in the past, you guys have personal contact and you have a local call center, so I think that is important.

Paul Mulley: I think we should try to personalize our service you know to most of the real estate market, and so I think they enjoy that, and it works out well for both parties, because we try to make the agent look like a hero, so if somebody calls the agent and says hey my hot waters heater is down, who do we call you know agent calls me and he goes hey you want my business next week, you better fix it for right now, but that I mean it's not like that, but we do cover it very, very quickly.

BrokerIPTV: All right, people naturally would be concerned with the contractors that are working on their house or replacing, how do you go about selecting your vendor?

Paul Mulley: Most of them, we do get from the real estate community, so like when we talk to the agents, we say okay who is your good [Inaudible][00:03:00] guy or, who do you really have had a good response with the plumbing person you know, so we really rely on our clientele to provide us with the better trades people, and that works out pretty well.

BrokerIPTV: And you have had a long relationship with many of these people.

Paul Mulley: Ten years now we have been in business and you know Colorado Home warrantees so, we are working on a second decade so you know.

BrokerIPTV: That is great, Paul good information thanks for being with us.

Paul Mulley: Thank you appreciated, thanks for the time.

BrokerIPTV: Appreciated.

Paul Mulley: Take care.